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Answers to what people ask most. Anything else: [email protected].

Common questions

What exactly does Protegy do?

Protegy interviews you about how your business actually runs: your work, your team, your tools and where things get stuck. As you answer, it draws a map of your process. When you finish, it delivers a report with that map, a list of improvements ranked by impact, and a step-by-step plan for each one.

Who is this built for?

Owners of small and mid-sized businesses in the United States who want a clear picture of how their operations work and where they are losing time and money. If you have ever thought "there has to be a better way to do this", Protegy is for you.

How long does it take?

As long as your business needs. The interview follows your answers rather than a fixed script, and it spends most of its time on the part that matters: walking through how a piece of work actually gets done. You can stop and come back; your answers are saved. Building the report afterwards can take a few minutes.

Is my business data private?

Yes. Your data is kept to your account and no other business can see it. We never sell it. The interview is processed by Anthropic's Claude, which does not use it to train its models and deletes it from its systems within 30 days. We may use de-identified information, with your business's identity removed, to improve Protegy; email us and we will leave yours out. You can export or permanently delete your data at any time from My Profile.

What do I actually get at the end?

A map of your process, built from what you told us, which you can correct by telling the interviewer or answering the questions it raises. A list of improvements ranked by impact, each with its estimated savings and cost. And a step-by-step plan for any improvement you choose to act on.

How much does it cost, and is it a subscription?

The analysis is a single payment of $350, not a subscription. There is nothing to cancel and no recurring charge. It covers the interview, your map, every recommendation and the step-by-step plans, and the report stays in your account to revisit.

What if I have questions or need help?

Email [email protected]. We read every message and reply personally, and as an early product your feedback shapes what we build next.

Getting in

How do I sign in?

With Google, Microsoft or Apple, or with your email address. With email, we send a six-digit code; if it does not arrive within a few minutes, check your junk folder, or sign in with Google, Microsoft or Apple instead, which needs no code.

Is Protegy available outside the United States?

Not yet. Tax, privacy and consumer rules differ between countries and we have built this for the US. If you are elsewhere and want it, email us; it tells us where to open next.

The interview and your map

The map got something wrong. How do I fix it?

Tell the interviewer, in your own words: "the driver goes to dispatch first, not the warehouse". The map is rebuilt from what you say. Remap Workflow redraws it straight away from everything said so far.

What are the question marks on my map?

Places where your process cannot be complete yet, such as a step with nothing after it or a decision with only one answer. The line above the map takes you to those questions; answering them adds the missing steps and can add recommendations.

Can I stop halfway through?

Yes. Your answers are saved as you go, and the interview picks up where you left off.

Your report

Where do I find my report?

On your dashboard once it is ready. We do not email you when it finishes, so check back there after a few minutes.

How are the recommendations ordered?

By impact, highest first. Where two are equal, the easier one comes first.

What is an execution plan?

A step-by-step plan for one recommendation: the tools to use, the tasks in order, and boxes to tick as you go. Generate them from the Execution Plans tab of your report.

Your account and data

Can I get a copy of my data, or delete it?

Yes, both, from My Profile: Export My Data downloads everything we hold about you, and Delete My Account removes it permanently, along with your login.

Can I get a refund?

Yes, in full, at any point before you press Finish & Analyze. Once the analysis has run, the work has been done and it is not refundable. The full terms are at protegyai.com/terms.

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